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Creating a High Performance Culture

Creating a high performance culture is based on the fundamental principles of commitment to people and achievement of business goals.

There are four key elements to creating a high performance organisation:

• Begin with instilling a common understanding of the key business drivers, values and goals across the organisation.
• Next there must be clear expectations of the role of groups and individual staff in achieving these business goals. This is the ‘line of sight’ – the clear connection and alignment between what the company and the individual seek to achieve.  Performance planning with defined key performance indicators will assist in this process. Employees perform best when they know what is expected of them.
• The third element is to develop capability to enable people to achieve expectations – provide plenty of feedback, coaching and encouragement; provide opportunities for continuous learning and development.
• Finally there is commitment based on staff being recognised and rewarded for the contribution they make thereby increasing their job satisfaction.

Adopted from ‘Allan Preiss and Maria Galati. “Do you measure up?”, HR Monthly, May 2001: 46-47.’

One example of the results possible from adopting the high performance culture model is a company that has achieved revenue growth of 25% a year for the last three years, exceeding forecast, and a consistent improvement in staff satisfaction measured through bi-annual climate surveys.  The specific processes implemented to achieve this growth were: the development of a strategic plan; undertaking a team building exercise with senior staff; implementation of a performance appraisal process, professional development program and a rewards program.

This information was provided by BDO Kendalls Brisbane.  If you would like further information please contact Greg Tate at Raine & Horne Commercial on 07 3216 6666 and he will introduce you to a professional from BDO Kendalls.